24/7 contact centre and roadside assistance across Malaysia, Singapore, Southern Thailand and Brunei, delivering one seamless service for drivers, insurers and fleet operators
Founded in 2017, RSA Auto Network Sdn Bhd has grown from a specialist contact centre and roadside assistance provider into a regional automotive support partner, serving drivers, insurers and automotive brands across Malaysia, Singapore, Brunei and Southern Thailand.
Every call is answered by our own trained service officers, backed by a fully integrated contact centre system and a proprietary case management platform built in-house. Together, they enable real-time dispatch, live tracking and end-to-end visibility, from the moment a driver calls in to the moment their case is resolved.
Our own fleet of tow trucks and technicians works alongside a nationwide network of trusted service partners, ensuring rapid response even in the most remote locations with the operational discipline of structured processes and accurate reporting behind every case.
This combination of people, technology and network has driven RSA’s growth from hundreds to several thousand cases handled monthly, without losing sight of what matters most; getting drivers back on the road safely and giving our clients confidence in every interaction we handle on their behalf.
Countries covered across Malaysia, Singapore, Thailand, and Brunei
Continuous dispatch and response, every hour of every day
Years of proven roadside and towing operations experience
Workshops and tow operators in our trusted partner network
Two core service lines, one trusted team, covering everything from roadside emergencies to long-distance heavy transport.
Transport for cars, vans, and commercial vehicles, town or borders.
Secure carriers for low-clearance vehicles, forklifts, and machinery.
Professional handling of damaged or immobilised vehicles, with careful coordination.
On-the-spot diagnosis and battery replacement to get you moving.
Quick swaps and repairs for flats, blowouts, and damaged wheels.
Emergency support for everyday road troubles, fuel runs, key lockouts, and more.
RSA is the trusted roadside assistance outsourcing partner for insurers, car brands, and fleet operators across Southeast Asia. When your customers break down, we handle the response end-to-end, your brand, our fleet, one seamless experience.
Be the insurer that shows up in minutes, not hours. We operate as a white-label extension of your claims and assistance teams.
Branded intake handled by trained agents, every case logged and traceable.
Nationwide fleet and vetted partner network across four countries.
Structured incident records and GPS-verified locations, into your workflow.
Direct integration with your policy and claims platforms for real-time updates.
Transparent response-time reporting and monthly service reviews.
Deliver the after-sales experience your brand is known for. RSA becomes your dedicated operations arm for roadside and fleet support.
We operate under your brand, to your service standards.
Scheduled and emergency support for commercial and corporate fleets.
Connect your vehicle tracking or app-based dispatch to our operations.
One partner across four countries, no patchwork of local vendors.
Post-service feedback loops to measure and protect brand experience.
Skip the cost of building fleet and dispatch infrastructure.
Trusted by insurers and automotive partners across four countries.
Secure cloud-based case management with API integration.
ISO-aligned policies covering data protection and incident handling.
Whether you’re a tow truck operator looking to join our network or an enterprise exploring a partnership, we’d like to hear from you.
Tell us about your requirements, insurance response, fleet support, or branded programs, and we’ll respond within one business day.
Or reach us directly
Own a tow truck or operate a workshop? Partner with RSA to access a steady stream of dispatch jobs across Southeast Asia.
Prefer to call?
24/7 Tollfree 1300 228 228 / 1800 888 228
24/7 Hotline +603 9212 3333
